FAQ
1. How can I track my order?
After placing your order, you’ll receive a confirmation email with a tracking number. You can click the link in the email or use our Order Tracker on the website to monitor the status of your shipment in real time.
2. Do all orders include tracking information?
Most orders include tracking, especially if you selected standard or express shipping. However, some free shipping options may not come with tracking. If your shipment is trackable, the information will be sent via email.
3. How long does delivery take?
Our shipping times range from 8 to 30 business days, depending on your location and selected shipping method. Estimated delivery times are shown at checkout. We always aim to deliver your order as quickly as possible.
4. What is your return policy?
We offer a 30-day return policy, which means you can request a return within 30 days of receiving your order — no questions asked.
To be eligible, your item must be unused, in original packaging, and in the same condition as received.
To start a return, contact our support team at HomeCompli@outlook.com. Once your return is approved, we’ll send you a return label and instructions.
5. What if my item arrives damaged or defective?
If your order arrives damaged, broken, or not working as expected, don’t worry — you’re covered by our 30-day warranty.
Simply contact us within 30 days with clear photos of the issue, and we’ll arrange a replacement or refund as quickly as possible.
6. Can I cancel or change my order?
Yes, you can cancel or modify your order as long as it hasn’t shipped yet. Please contact us as soon as possible so we can assist you before your order is processed.
7. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other secure payment methods. The complete list of accepted payments is displayed during checkout.
8. Do you offer discounts or promo codes?
Yes! We frequently run special offers and provide discounts for new customers. Sign up for our newsletter and follow us on social media to stay updated on the latest promotions.
9. How can I choose the right size?
Each product page includes a detailed size chart to help you choose the perfect fit. Still unsure? Contact our support team for personalized assistance.
10. How do I contact customer support?
Our support team is here to help! Reach us at HomeCompli@outlook.com or through the Contact Us page. We typically respond within 24 hours on business days.
11. Do your products come with a warranty?
Yes — we offer a 30-day warranty for products that arrive damaged, broken, or defective.
If your item has visible damage or doesn’t function properly, please contact us within 30 days and provide a photo of the issue. We’ll arrange a free replacement or refund according to our product warranty policy.
Please note: This warranty is separate from our 30-day return policy and applies only to defective or damaged items.
12. What’s the difference between a return and a warranty claim?
A return is when you send back a product because it didn’t fit, you changed your mind, or it wasn’t what you expected — and it must be unused and in original packaging. You have 30 days after delivery to request a return.
A warranty claim applies if your item arrived damaged, broken, or defective. In that case, you also have 30 days to contact us and request a replacement or refund.
Both options are covered under our 30-day policy — the difference is in the reason for the request.