NordicVase™ Aesthetic Ceramic Vase

The HomeCompli online store specializes in exquisite and stylish products for your home.

All our products are carefully selected based on high quality standards and corresponding to the needs and tastes of a modern person.

Furniture and accessories for the living room, bedroom, bathroom and kitchen, lighting systems. All these product groups, in which we will easily and individually select the right product for you.
The main mission of our store is to help you create coziness, comfort and atmosphere in your home.

1. How can I track my order?

After placing your order, you will receive an email with a tracking number. Click the link in the email or use our tracker on the site to check the delivery status.

2. Do all orders come with tracking information?

Please note that some orders with free shipping may not include tracking. If your order qualifies for tracking, you will receive the tracking information via email. If you have any questions about your order, feel free to contact our support team.

3. How long does delivery take?

Delivery usually takes between 15 to 30 business days, depending on your location and the shipping method chosen. Exact times are specified at checkout.

4. How do I return a product?

To initiate a return, please contact our customer service within 3 days of receiving your product. We will send you instructions for the return and help you process it.

5. What should I do if I received a damaged product?

If your product is damaged, please contact us with a photo of the damage. We will try to replace the product or offer a refund as quickly as possible.

6. Can I cancel my order?

Orders can be canceled if they have not yet shipped. Please contact us as soon as possible so we can assist you with the cancellation.

7. What payment methods do you accept?

We accept major credit and debit cards, as well as PayPal and other secure payment methods. A full list is available at checkout.

8. Do you offer discounts for new customers?

We regularly offer discounts for new customers! Sign up for our newsletter or keep an eye on our promotions on the site so you don’t miss out on special offers.

9. How do I choose the right size?

Each product page has a size chart to help you select the right option. If you have any questions, feel free to reach out to our team for assistance.

10. How can I contact your customer support?

You can reach us at shopifymail24@gmail.com or through the contact form on our website. Our support team will respond within 24 hours.

11. Do you provide a warranty on your products?

Yes, we offer a warranty on many of our products. You can find detailed information on the product page or by contacting our customer support.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shopifymail24@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopifymail24@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopifymail24@gmail.com.

Welcome to HomeCompli! Please read these terms and conditions carefully, as they govern your use of our website and all interactions on it. By using our website, you agree to these terms. If you do not agree with them, please discontinue your use of the site.

1. User Rights and Responsibilities

1.1. Content Use. Users may view, share, and save site materials for personal, non-commercial purposes, such as recommending products to friends or sharing links to our website. It is prohibited to copy, modify, or distribute site materials for commercial purposes without the written permission of the owner.

1.2. Prohibited Actions. Users are not allowed to engage in harmful activities, such as hacking the site, spreading viruses, uploading illegal, offensive, or inaccurate content, or attempting to disrupt the site’s operations.

1.3. Account. If registration is available on the site, users must provide only accurate information and maintain the security of their accounts (for example, by protecting their passwords). Creating multiple accounts without necessity is prohibited.

1.4. Responsibility. Users are responsible for their actions on the site and agree not to infringe on the rights of other users. In case of violations, users may be blocked or held accountable.

2. Changes to Terms

We reserve the right to modify the terms of use at any time. The updated terms will take effect immediately upon publication, and continued use of the site constitutes acceptance of the new terms. We recommend regularly checking the terms for updates.

3. Privacy and Security

Information about data collection and use is detailed in our Privacy Policy. Please review it to understand how we protect and process your data.

4. Termination of Access

We reserve the right to suspend or terminate access to the site for any user who violates these terms or engages in activities that may harm the site or its users.

We’re here to help! If you have any questions, concerns, or feedback, please reach out to us through the following methods:

• Email: shopifymail24@gmail.com

We aim to respond to all inquiries within twenty-four hours.

• Contact Form:

You can also fill out our contact form HERE for any specific inquiries, and we will get back to you as soon as possible.